Question 1

Do I need to schedule a session?

Accepted Answer

No. LiftTalk is on-demand — you talk when you need to. If a coach is online, you can start in under 60 seconds.

Question 2

Can I use it from my desktop or only the app?

Accepted Answer

Both. The website supports text sessions from any modern browser. Voice and video are available in the mobile app today and coming to web soon.

Question 3

What if I'm not sure what my problem is?

Accepted Answer

That's fine. Start with whatever's true tonight. A good coach will help you find the actual question.

Question 4

What if I don't like the coach I picked?

Accepted Answer

End the session anytime. You can try a different coach right after — every new coach offers their own trial (starting from $4.99).

Question 5

What qualifications do coaches have?

Accepted Answer

Every coach passes a background check and an onboarding training. Many hold degrees or certifications in coaching or related fields.

Question 6

How does the trial session work?

Accepted Answer

Your first session with a new coach is a fixed price for 10 minutes, starting from $4.99 (the exact trial price is set by each coach). At the 10-minute mark, we'll ask if you want to continue at the coach's regular per-minute rate. You only pay if you choose to continue.

Question 7

How much does it cost?

Accepted Answer

Your first session with any coach is a 10-minute trial starting from $4.99 (each coach sets their own trial price). After that, you pay the coach's per-minute rate (typically $0.99–$5.99/min) only if you choose to keep going.

Question 8

What if I run out of credits mid-session?

Accepted Answer

We'll warn you when your balance is two minutes from running out. You can top up in one tap without leaving the session.

Question 9

Can I get a refund?

Accepted Answer

Yes — you can request a refund of any unused wallet balance by emailing support. We aim to process refunds within 3 business days.

Question 10

Are there any hidden fees?

Accepted Answer

No. The per-minute rate shown on each coach is what you pay. We don't charge platform fees on top.

Question 11

Do wallet credits expire?

Accepted Answer

No. Credits stay in your wallet until you use them.

Question 12

Is my payment secure?

Accepted Answer

Yes. Payments are processed by Stripe. We never see or store your card number.

Question 13

Who can see my sessions?

Accepted Answer

Only you and your coach. We do not share session content with anyone. Encrypted at rest and in transit.

Question 14

Are sessions confidential?

Accepted Answer

Yes. Sessions are end-to-end encrypted. We do not share session content with anyone, ever.

Question 15

Can I talk to a coach if my partner doesn't know?

Accepted Answer

Yes. Many of our users come to us privately to work through their side of a conversation before having it with their partner.

How can we help?

Getting started

Coaches & sessions

Payments, credits & refunds

Privacy & safety

Still need help?